Last updated / Effective: 2026-10-20
The terms of this Biometric Data Policy describe how ZIGE INFORMATION TECHNOLOGY CO., LIMITED ("ZIGE" or "Company") handles biometric data in connection with the Services provided through our mobile app [TBD: App name] and our smart cameras.
Notwithstanding any indication to the contrary in Company's Privacy Policy, Terms of Service or any other document, the terms of this Biometric Data Policy shall prevail in the event of any inconsistency with other terms or notices provided to you. Definitions used in the Privacy Policy have the same meaning here.
Facial Recognition Data
We currently do not offer any feature that processes biometric data. We do not perform facial recognition, and we do not extract, create or store faceprints, face templates, voiceprints or any other biometric identifiers from your videos, images or audio.
Our Smart Alerts feature uses AI to detect general categories of objects and events, such as a person, pet, vehicle, other motion or sound, so that we can reduce false alerts and support AI cloud search. Smart Alerts tells you that "a person" appeared in the camera's view; it does not identify who that person is, and it does not compare faces against any database.
We securely store videos in an encrypted format. Cloud recordings are stored by our cloud storage provider, UCloud, on our behalf, as described in our Privacy Policy. Our trusted third-party vendors may have access to recordings only to store the data, to maintain backup copies, and to service the systems on which such data is stored.
If we introduce a feature that processes biometric data (for example, facial recognition) in the future:
- the feature will be optional, and you can still use the other Services provided by the app if you choose not to select it;
- you will be asked for your prior express consent before any biometric data is collected, and we will update this Biometric Data Policy before the feature is made available;
- you may withdraw your consent at any time, in which case the feature will no longer be available to you and the related biometric data will be deleted. Please contact us at [TBD: privacy email] if you would like to withdraw your consent; and
- the biometric data will be handled under commitments (a) to (d) below.
In providing services to Company and processing your information we will:
(a) use reasonable standards of care, consistent with our industry, to store, transmit, and protect from disclosure any biometric data, in a manner that is the same as or more protective than the manner in which we store, transmit, and protect other confidential and sensitive information;
(b) use your information, including any biometric data, only to provide the feature you have chosen, to detect and prevent fraud, and, where permitted by applicable law and with your consent where required, to improve and develop our services;
(c) not sell, lease, trade, or, other than to provide the feature you have requested as described in this policy, otherwise benefit from biometric data; and
(d) other than as set forth herein, not disclose, redisclose, or otherwise disseminate biometric data unless doing so: (i) completes a Company transaction as requested and authorized by you or your legally authorized representative; (ii) is required by applicable law; (iii) is required pursuant to a warrant, subpoena or order issued by a court or authority of competent jurisdiction; or (iv) is otherwise consented to by you.
Contact
If you have any questions about this Biometric Data Policy, please contact us at [TBD: privacy email].
ZIGE INFORMATION TECHNOLOGY CO., LIMITED
Unit I-1, 4/F, Kinglong Industrial Centre Phase 2, 162-170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong