Help
Help
How-to and troubleshooting stay on this site. Search first, then open the guide for your model.
Using the product
Add a device to ZigeLink
Install ZigeLink, then add the device the way this model connects.
Reset a device
Reset before you change Wi-Fi, hand the unit to someone else, or when pairing will not start.
LED status and charging
The blue LED tells you which step the device is in. If nothing happens, charge first, then reset.
Change the home Wi-Fi
A new router or password does not update the camera by itself. Reset, then pair again.
Mounting height and PIR angle
Too high, facing a road, or shooting through glass: people are missed and trees set it off. Fix geometry first.
Troubleshooting
No notifications
Confirm the device is online and app alerts are allowed, then check whether the mount misses the walkway.
Device shows offline
Separate empty battery, lost network, and a stale account entry. Each fix is different.
Too many false alerts
Fix the mount first, then lower sensitivity. Software cannot quiet a camera aimed at a road or a tree.
Setup guides
Connect via AP hotspot
The camera opens a hotspot; the phone hands over your Wi-Fi password.
Connect via QR code
The app shows a QR code with Wi-Fi credentials; the camera reads it.
Add a 4G camera
The 4G wall camera and the solar wall camera use a SIM. Insert the card, then add the model printed on the body.
PoE straight to the NVR
Cameras come online on the NVR PoE ports; bind the NVR in the app.