One simple security system for home and small business · Keep recordings at home
All help

Using the product

Reset a device

Reset before you change Wi-Fi, hand the unit to someone else, or when pairing will not start.

Find Reset

Battery cameras, dual-lens, and peepholes: look for a Reset pinhole near the battery door or on the base.

Indoor PTZ and feeders: a Reset button is usually on the base or back cover.

NVR: Reset is on the back or bottom edge. Keep power connected while you press.

How long to hold

With the device on, hold Reset for about 5 seconds until the LED blinks again or you hear a chime.

When the LED returns to pairing blink, add the device again in ZigeLink. Saved Wi-Fi credentials are cleared.

A short press on Power only turns the unit on or off. Hold until the LED pattern changes.

After a reset

The old entry in your account may show offline. Remove it, then add the device again.

Clips already on a microSD card usually stay on the card. Event cloud clips stay with the original account if that option was on.

Models this covers

Steps are matched to this model.

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