Troubleshooting

Device shows offline

Separate empty battery, lost network, and a stale account entry. Each fix is different.

Power and LED first

No LED on a battery camera: charge 30 minutes. A shaded solar panel will also drain over time.

A blinking LED means it is still in pairing, not online. Run the add-device guide again.

For indoor units check the outlet. For an NVR check the PoE port LEDs.

A new router or password: pair bulb and desktop cameras again on 2.4 GHz. Dual-lens Wi-Fi cameras use Wi-Fi 4 or Wi-Fi 6.

On a 4G camera, confirm the SIM has data and is seated.

A phone VPN can hide a newly paired device in the app for a while.

After a reset, the old row stays offline. Delete it and add the device again.

Do not keep the same unit on two accounts. Remove it from the first account before adding it to the second.

The camera opens a hotspot; the phone hands over your Wi-Fi password.

The app shows a QR code with Wi-Fi credentials; the camera reads it.

The 4G wall camera and the solar wall camera use a SIM. Insert the card, then add the model printed on the body.

Steps are matched to this model.